Learn how to recognize Skokka's official communication channels and identify fraudulent or phishing messages.
- Skokka's domain is @skokka.com, with country-specific variations (e.g. @skokka.com.au)
- Skokka may contact you via WhatsApp, but will always mention your customer code.
- A legitimate Skokka operator will always know your customer code, which is private information only Skokka has access to.
- Skokka will never ask for your bank details, credit card information, or request payments outside the official website.
- If you have any doubts, verify the authenticity of the message by contacting Skokka's official support.
How to identify an official Skokka message
To determine whether a message is genuinely from Skokka, check the following before responding:
- The sender uses an @skokka.com email domain, which may vary depending on the country (for example, @skokka.com.au).
- The message is sent through an official channel: an email with a Skokka domain, WhatsApp, or the support service available on the platform.
- The operator mentions your customer code, which is private information known only to Skokka.
- You are never asked to provide bank account or credit card details.
- Any payment or transaction is carried out exclusively through Skokka's official website.
If any of these conditions are not met, the message may not be authentic.
WhatsApp contact: what to expect
Skokka may contact you via WhatsApp as an official communication channel. To confirm that the message is from a legitimate operator, it will always include your customer code, since this is private information that only Skokka has access to.
If you receive a WhatsApp message that does not mention your customer code, treat it with caution.
What Skokka will never ask you for
Skokka will never ask you, through any channel, for:
- Your password or your full credit card details.
- Your complete bank account information.
- Payments via bank transfer, cryptocurrency, or any external payment method outside the official website.
- Urgent actions under the threat of having your account deleted within minutes.
How to verify whether a message is authentic
If you are unsure whether a message claiming to be from Skokka is genuine, you can perform the following checks:
- Verify that the sender's email domain belongs to Skokka, including any official country-specific variations (e.g. @skokka.com.au).
- Check whether the message includes your correct customer code.
- Request confirmation through Skokka's official support channels.
- Compare the message with the notifications available in your Dashboard.
These checks will help you confirm that you are communicating with a legitimate Skokka representative.
What to do if you receive a suspicious message
If you receive a suspicious message claiming to be from Skokka, follow these steps:
- Do not provide any personal, banking, or payment information.
- Do not click on links or download attachments.
- Contact Skokka immediately through its official support channels.
- Attach a screenshot of the message to help with the verification process.
- Report the message as suspicious so that the team can investigate it.
Common issues
❯ I received an email from Skokka, but the domain is different from the one I'm used to → Check whether it is an official country-specific Skokka domain (e.g. @skokka.com.au) before dismissing it.
❯ Someone contacted me on WhatsApp claiming to be from Skokka → Make sure the message includes your customer code. If it does not, treat it as suspicious.
❯ The message doesn't mention my customer code → Consider this a warning sign and do not share any personal information.
❯ I was asked to make a payment outside the official website to "verify" my account → Do not make the payment. This is not an official Skokka procedure.
❯ I'm not sure whether a message is legitimate → Contact Skokka's official support before replying or clicking on any links.