In this article you will find clear and complete information about Your safety is our priority.
For us at Skokka, your safety is fundamental. If you have received a message that seems suspicious, here you will find how to recognise official communications and what to do to protect yourself.
I received a suspicious message: is it really from Skokka?
To verify if a received message is really from Skokka, check the following elements:
Our operators use only official channels to contact you.
- When an official representative contacts you, they will be aware of your User ID, a unique code visible only in your account.
- You will never be asked for: bank details, credit card details
- All payments and transactions must be made exclusively through the official website.
If any of these elements are not respected, the message may not be authentic.
What should I do if I receive suspicious communications?
In case of suspicious communications, follow these steps:
- Do not provide personal or payment data.
- Do not click on suspicious links.
- Contact us immediately through the official Skokka channels.
- Attach a screenshot of the received message to help us verify.
How can I verify if a message is authentic?
If you have doubts about the authenticity of a message, you can perform out these checks:
- Request a confirmation through the official support of Skokka.
- Verify that the contact refers to your correct User ID.
This allows you to ensure that you are communicating with a legitimate operator.