Learn when Skokka really contacts you on WhatsApp and how to recognize an authentic message.
- Skokka uses WhatsApp mainly for campaigns from our commercial department
- Every official communication always includes your unique Customer Code
- Skokka never asks for payments, banking details, or account information via WhatsApp
- If you're unsure about a message, don't reply and contact official support right away
When Skokka Contacts You on WhatsApp
Skokka uses WhatsApp mainly for campaigns run by our commercial department, which may contact you to inform you about promotions and updates. Every official Skokka communication always includes your unique Customer Code, information known only to you and Skokka.
What Skokka Never Asks for via WhatsApp
When you receive a message on WhatsApp claiming to be from Skokka, remember that there's certain information Skokka will never request through this channel:
- Information about your profile.
- Information about the status of your account.
- Any type of payment.
- Personal or banking details.
What to Do If You're Unsure About a Message
If you have even the slightest doubt about the authenticity of a message you received on WhatsApp, don't reply and contact Skokka's official support right away. Our team is available to verify and confirm the legitimacy of the message.