Learn why a TOP promotion can activate the next day instead of the same day as the purchase.
- The TOP promotion can be postponed if the purchase happens too close to the activation time
- The system doesn't activate promotions retroactively
- To ensure timely activation, make the purchase a few hours in advance
Why Didn't My TOP Promotion Activate Immediately?
If you purchased the TOP promotion too close to the time you wanted your listing to be promoted, or within that time slot, the system automatically reschedules the TOP promotion for the next day.
Why Is the TOP Promotion Postponed?
The TOP promotion is postponed when the purchase is completed too close to the time limit set for daily activation. For technical reasons, the system doesn't allow immediate activation of the TOP promotion on the same day if a certain time is exceeded. As a result, the boost of your listing is automatically postponed to the next day.
How to Ensure Timely Activation of the TOP Promotion
To avoid delays in the activation of the TOP promotion:
- Make the purchase a few hours in advance of the time you want the listing to be promoted with the boost
- Keep in mind that TOP promotions don't activate retroactively and are scheduled based on the exact moment the payment confirmation is received
Common Issues
❯ I purchased the TOP promotion too close to the activation time and it was moved to the next day → This is expected. Next time, make the purchase a few hours in advance.
❯ I have other questions about the TOP promotion → Contact us for further assistance.