Did you receive a notification about a block when trying to access your account? Don’t worry! In this article, we explain the most common reasons for account blocks and what you can do to resolve the situation quickly.
Why was my account blocked?
An account is usually blocked when one or more Skokka publishing or usage rules have been violated. Some common examples include:
- Publishing content that does not follow our guidelines
- Misuse of the platform
Suspicious or fraudulent behavior detected by the system
How do I know if my account is blocked?
When trying to log in, you will see a notification informing you that your account is blocked. If you do not receive any message but still cannot access your account, please contact support.
Can I unblock my account?
Yes, in many cases it is possible. Contact our support team and we will:
- Verify the reason for the block
- Assess whether unblocking is possible and under what conditions
- Provide detailed guidance to regularize the use of your account
What happens after contacting support?
Our team will analyze your case and respond with one of the following outcomes:
- Account unblocked: With guidance to avoid future blocks
- Conditional unblocking: Subject to adjustments in content or platform usage
Block maintained: With a detailed explanation of the reasons
How can I avoid my account being blocked again?
We recommend reviewing our Terms and Conditions before publishing new ads. Our team can also guide you during the support process.
If you have any questions or difficulties, we are here to help.