Learn why card payments are temporarily blocked after repeated declines and what to do in this case.
- After 3 consecutive declines within 30 minutes, card payment is blocked for 90 minutes.
- Only card payment is blocked; other payment methods remain available.
- You can wait 90 minutes or use another available payment method.
- This block protects your account and prevents issues with card operators.
Why is card payment temporarily blocked?
The card payment block is a security measure of the platform. It exists to protect your account against repeated payment attempts that may indicate a problem with the card or the card operator.
Whenever there are 3 consecutive declines in card payment within a 30-minute interval, card payment is temporarily disabled for 90 minutes.
What is blocked when card payment is disabled?
During the card payment block, only this payment method is unavailable. Other payment methods continue to work normally.
What can you do if card payment is blocked?
If your card payment has been blocked, follow one of these steps:
- Wait 90 minutes and try again with the card.
- Choose another available payment method to complete your purchase immediately.
Why is card payment blocking important?
Card payment blocking helps reduce repeated declines on the platform. This measure protects the platform’s approval rates and reputation with payment operators, as well as prevents issues on your account caused by failed payment attempts.
Common issues
❯ Card payment block continues after 90 minutes → Access the Support Service Channel to check your account status.
❯ I don’t know which other payment methods are available → Check the Available Payment Methods on the checkout screen.