In this article, you will find useful information on how to resolve any payment issues encountered with your credit card.
We understand that a payment failure can be frustrating. To help you resolve it quickly, we’ve outlined the most common reasons below, along with what to do in each situation.
Are the card details correct?
Check that the card number, expiry date, and security code (CVV) have been entered correctly. Even a single incorrect digit can cause the transaction to be declined. Also, make sure the cardholder’s name matches exactly as it appears on the card.
Is the card valid and unblocked?
Check the expiry date printed on the card. If it has expired, request a new one from your card provider. Cards temporarily blocked due to suspected fraud will also cause payment failures — in this case, contact your bank to unblock it.
Is the card enabled for online purchases?
Some cards need to be manually enabled for online or international transactions. Check the settings in your banking app or contact your card provider’s customer support.
Is the available limit sufficient?
Make sure your available credit covers the purchase amount. You can verify this through your bank’s app or website. If necessary, try using a different card.
The bank may have declined the transaction. What should I do?
Banks may decline a payment due to suspected fraud, an unusual amount, or a first-time purchase on a new platform. Contact your bank to authorise the transaction and try again.
Is the card type accepted?
Some prepaid or virtual cards may not be accepted. Check which card brands and types are supported on the payment page. If needed, use a standard credit card.
Is the billing address filled in correctly?
Many card providers verify that the billing address matches the one registered with the card. Enter it exactly as it appears in your bank’s records.
I've checked everything and the payment is still failing. What should I do?
This could be a temporary technical issue. Try refreshing the page, clearing your browser’s cache and cookies, or using a different browser or device. If the problem persists, contact Skokka Support and provide the error code shown on the screen, along with details about the device and browser you are using.
If you have any questions or need assistance, our support team is always available to help.