This article provides clear and comprehensive information on why age verification may fail and how to resolve the issue quickly and effectively.
Why did the age verification NOT succeed?
Age verification may fail for various reasons related to the quality of the images or the conditions under which they were taken:
The lighting is insufficient.
- The face is not fully visible.
- The camera cannot properly detect the face.
- The photo of the document is blurry and not clearly readable.
- The document used is not valid or has expired.
How to prevent errors during age verification?
To complete age verification correctly, make sure to follow these guidelines:
- Check that the document is valid and not expired.
- Place the document on a flat surface.
- Ensure all data are clearly visible and not covered by fingers or objects.
- Take sharp and well-focused photos.
- Avoid blurry or low-quality images.
- Take a real-time selfie.
- Do not wear dark glasses or use filters.
- Make sure you are in a well-lit environment, preferably with natural light.
- Do not attach photocopies or screenshots of photos.
What is the solution if the verification fails?
If age verification fails, try again making sure the images are sharp, well-lit, and all data are clearly visible. Use a valid and unexpired document, placed on a flat surface without covering any information, and avoid uploading photocopies or screenshots.
If you have questions or need assistance, our support team is always available to help you.